General terms and conditions of sales

Terms of Sales

1 / Our services

Naked location
This is a bare site for your tent, caravan or camper.
Your stay is calculated from a basic package that includes the location, the person or persons provided for the package, your installation, your vehicle and access to reception facilities, entertainment and sanitary. The additional costs (extra person, extra vehicle, pets …) are not included in the package and will be added to the package.

Nature Package: 1 pitch for 2 persons, 1 motorhome or 1 car with a tent or a caravan.
Comfort Package: Nature + electricity package.
Package Step: Comfort Package for one night (arrival after 18:00 and departure before 10:00).
Rental accommodation
Our prices include people (depending on the capacity of the accommodation), water, gas, electricity, a vehicle, access to reception facilities, entertainment and sanitary.
Your accommodation must be returned as is when you leave.

Return the keys
The rental accommodations are made available to the customer from 16 hours on the day of arrival, and must be released before 10 am on the day of departure.
Your wishes for a specific location or habitat on the campsite can only be met according to our possibilities of welcome upon your arrival.

Additional services
Our prices exclude:

the catering and drinks of the participants in the stay
the supplements rented on the spot following availability on arrival (linen, baby kit …)
access to certain structures or activities of sports and recreation
application fee
cancellation / interruption of stay insurance
the tourist taxes.
This tourist tax is collected by the campsite from the customers, then paid by the campsite to the municipal authorities (or departmental), according to the provisions of the circular defining the regime of the tourist tax, the flat tax and the additional departmental tax for tourist taxes.

The prices presented in the brochure are indicated in Euros, including VAT at the rate in effect at the time of printing. Any change or modification of this rate as well as any changes in the applicable taxes, if any, to your stay, on the billing date, may be reflected in the price of the products or services offered to you hereunder, the member campsites to the FlowerCampings network reserving the possibility of passing on the cost to the tariffs
presented in the brochure.

2 / Payment of the stay

Payment methods accepted
As part of the deposit as the balance, you can honor your booking or your stay by the following methods of payment:
Check and French check, holiday check, postal order or cash, credit card, foreign check.

Terms of Payment
Any firm booking request from the buyer must be made in writing and

the payment of a deposit including 25% of the costs of stay,
file fees
and the subscription for cancellation / interruption of stay insurance (if subscribed)
This reservation has contractual value only upon receipt by the buyer of a registration confirmation issued by the campsite.
The balance of the stay must be paid at the latest:
– For rental accommodation: 30 days before the beginning of your stay.
– For bare pitches: at the latest on the day of arrival.
If the balance is not paid within the time indicated, it is considered canceled and our cancellation conditions described below apply.

3 / Last minute booking

Reservations made less than 7 days before the departure date must be paid in full.

4 / Delayed arrival and early departure

In case of late arrival or early departure, compared to the dates mentioned on your voucher, the entire stay will be due. You will not be able to claim any refund for the part of the stay not made.

5 / No presentation on the campsite

In case of no presentation on the campsite within 24 hours from the beginning of your stay and without proof and / or news of your arrival, we will have your accommodation.
We hold the fees in application to our cancellation conditions.

6 / Cancellation by the buyer:

Any cancellation must be notified by registered mail with acknowledgment of receipt, which will take effect from the date of receipt of mail.
For the cancellation of a bare pitch or rental accommodation:

more than 30 days before your arrival, the total amount of the reservation fees and the insurance contribution are kept.
less than 30 days before your arrival, the amount of the deposit remains acquired at the campsite
less than 7 days before arrival, the total amount of the rental, booking fees and insurance contribution are retained.
To obtain a possible compensation, we invite you to take out cancellation or interruption of stay insurance when booking.

Because of the campsite:
If the campsite is required to cancel its rental of bare site and / or rental accommodation, any contractor who has received confirmation of his stay, will be notified by registered letter and then refunded in full for the amount he has paid.

7 / Security deposit

For rental accommodation, a security deposit of 300 € will be requested upon arrival, which will be returned at the end of your stay and at the latest within a week by mail from your departure. The campsite reserves the right to keep part or total sum in case of deterioration of the accommodation and its content and / or equipment on the campsite. The campsite also reserves the right to deduct a corresponding amount to the cleaning fee if it has not been made upon departure.

8 / Minors

Minors not accompanied by their parents are not accepted except under conditions (parental certificates).

9 / Animals

Dogs and cats except category 1 and 2 dogs are allowed. We require that dogs be leashed within the campsite. Please respect the hygiene and the environment of the host campsite. The health book must be presented upon arrival at the campsite. Rabies vaccines and the tattoo certificate are mandatory.

10 / Claims

Any claim following a stay, must be made in writing, and sent by registered letter with acknowledgment of receipt, within 20 days of your stay.

11 / Description of services

The general information indicated in the brochure and on the website (equipment, entertainment, local services, etc.) are given by the campsite as an indication and can not be considered as contractual insofar as they can be modified during the season (eg by municipal decision). The campsite guarantees the authenticity of the information and its character neither misleading nor lying. The photos are for illustrative purposes only and are not contractual. It goes without saying that customers will be informed of any changes.

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